KaroKonnect is a remote creative agency. I lead a team of subject matter experts (SMEs), including web developers, Front-End engineers (FEs), web and graphic designers, UX professionals, content writers, digital marketers, and project coordinators. My responsibilities include:
Project Oversight:
Expertly manage multiple concurrent projects, ensuring they are executed efficiently and align with organizational objectives.
Planning & Execution:
Collaborate with the Product Owner(s) and the relevant stakeholders to fetch requirements.
Develop comprehensive project plans and product roadmaps, Sprint plans, product backlogs, timelines, budgets, and RACI charts.
Allocate resources effectively once the effort (and time) estimates are discussed and mutually agreed upon.
Responsible for identifying and escalating issues that need help from senior management.
User Acceptance Testing (UAT):
Conduct cross-platform testing via Browserstack.
Rigorously drafting the QA reports after carefully comparing the client's requirements and the product increment.
Train the teams on improving attention to detail.
Cross-Functional Collaboration:
Collaborate seamlessly with cross-functional teams to clearly define project requirements and objectives.
Ensure all stakeholders are well-informed throughout the project lifecycle.
Client Communication:
Establish and maintain open lines of communication with clients and stakeholders, exceeding their expectations and ensuring project objectives are met.
Performance Tracking:
Conduct daily stand-ups and retrospectives to increase transparency and allow the team to inspect and adapt to improve the deliverable.
Providing detailed Monday.com reports to senior management, demonstrating progress and areas for improvement.
Risk Management:
Proactively mitigate risks by making use of the Avoid, Minimize, Transfer, and Accept strategies.
Process Optimization:
Continuously refine project management workflows and automation, leveraging tools like monday.com for enhanced efficiency.
Client Success Support:
Collaborate with the Product Owner to clarify and fulfill the client's needs and requirements.
My daily routine at the office typically involves a set of tasks that I perform regularly:

Successfully manage SEO and SMM projects to improve online visibility and engagement.
Execute advertising campaigns on Google Ads and Facebook Ads platforms, optimizing ROI.
Led end-to-end website development projects, ensuring seamless functionality and user experience.
Manage copy, articles, and blog writing projects, delivering high-quality content that resonates with the target audience.
Facilitate employee training and development initiatives to enhance team capabilities.
Oversee recruitment and onboarding processes to build a skilled and cohesive project team.
Ensure strict adherence to PMO policies and guidelines.

Key Achievements

Alhamdulillah, I was able to effectively implement the use of the project management tool, Monday.com. Before I joined the team, there were no established rules or policies, and the concept of timelines, follow-ups, and completion criteria was unclear. Thanks to my efforts, the organization was transformed from chaos to harmony.
Successfully administered Monday.com, managing the users and their accounts.
Established Daily Scrums and Weekly project reporting to address stalled projects.
Achieved a substantial increase in portfolio growth and an 80% success rate in project completion.
I have provided my team with all the required project management documentation and templates. I also implemented the necessary processes while ensuring compliance through monitoring.
I successfully handled the digital marketing, social media management, and project reporting for KB22, a large-scale project by the Karachi Biennale Trust. KB22 comprised 26 sub-projects featuring both local and international artists from around the globe.

Managing my FB page – Facebook.com/ResumeAffair
Writing services being offered are:
o    CV, Resume & Cover Letter writing / Statement of Purpose (SOP) writing / Professional LinkedIn profile development / Standard Operating Procedures writing
Designing services being offered are:
o    eBook designing / PhotoBook designing / PDF profile designing
Organizational Development services being offered are:
o    Business Process Mapping

Facilitating the organization to design and implement the project management tools.
• Responsible and accountable for delivering projects on time.
• Meeting functional and quality specifications while focusing on client satisfaction.
• Facilitate daily standups/scrum meetings to address open questions.
• Create presentations and written deliverables (including project reports) to keep all the stakeholders well-informed on project activities and
direction.
• Establish positive relationships with clients and teams that build credibility, foster collaboration, and empower the project team.
• Forecast, manage and report on planned vs actual project schedule, and resource utilization.
• Fulfilling all contract requirements from onboarding to contract delivery stages.
• Maintain Project execution tool to ensure successful delivery of the project and associated outcomes.
• Manage issues, risks, and changes using appropriate and agreed-upon processes and tools established within the governance model.
• Manage the RAID (Risks, Assumptions, Issues, and Dependencies) logs to manage up-to-date documentation.
• Identify resources needed to complete work and collaborate with resource manager(s) to assemble appropriate skills/teams

My PM-related JD remained the same. However, the added responsibilities for this ad hoc role included:
Managed the core Admin domains – Housekeeping, General Admin, Cafe Management and Security.
Ensured the implementation of operational tasks.
Supervised the Employee Relations department.
Conflict resolution.
Conducted HR-related meetings with employees.
Implemented the policies and guided the procedures and HR practices.

Headed the Program Management department, managed the creation and operational plans of TekGenisys, and consistently achieved the Platinum Award every month.
Major responsibilities included:
Conducted Housekeeping and General Admin activities inspection every month.
Generated reports on inspection mentioning the action items.
Assigned tasks to the respective departments accompanying rigorous follow-ups.
Handled the queries/grievances/complaints/requests from employees and forwarded them to the concerned department(s)/team(s) following up on the matter.
Operated the Freelancers Management System
Managed the complete Freelancers (FLs) database
Data entry and accounts creation for FL
Issues resolution
Filled project charter and agreeing project objectives communicating project goals to the Stakeholders.
Scheduled and attended project meetings for the assigned domains.
Resource planning.
Rigorous follow-ups, monitoring, and controlling.
Project Quality Management and Quality Assurance.
Facilitated the successful delivery of projects/programs undertaken by TekGenisys.
Updated project status to Senior Executive Vice President.
Developed, analyzed, monitored, and updated the operational plan.
Acted as the first point of contact for any program management related queries supporting the strategic objectives of the organization.
Scheduled and monitored the training for various departments and companies. Coordinated the training plan accordingly.
Maintained project management documentation, reports, and plans.
Developed positive relationships with team leads/managers and staff to enable Program Management facilitation.

Introduced a standard format for the development of SOPs.
Introduced and implemented the Project Management tool - Trello.
Assisted Secretary-General in managing the operational and administrative issues of the Secretariat, ensuring timely execution of the tasks.
Monitored the progress of the activities and projects, and updating Secretary-General accordingly.
Correspondence with Governmental and Private Organizations.
Vendor management.
Analyzed requirements of the staff and accordingly updated the RCCI's Website and ERP as and when required through the IT Consultants.
Maintained liaison with Government & Private functionaries.
Managed human resources.
Conducted training and awareness sessions.
Being a part of the Quality Management Team, conducted internal audits and evaluated their performance as per ISO standards, presenting the internal audit evaluation report to the Secretary-General.
Maintained the complete documentation for Internal Audits.
Suggested departments for the corrective measures in compliance with the ISO.
Formulated SOPs for different departments.

This project was a combined initiative of PMN and NRSP (National Rural Support Program). I worked with PMN for the Youth Microfinance Project on a paid internship basis.
Conducted surveys (1-on-1 interviews) with youth in Chakwal district.
Data entry of survey responses to automated software and generated analysis reports
Reported on common trends in survey responses.

Handled 04 teams simultaneously at different sites, resolved administrative and technical issues.
Assisted and coordinated in all aspects of project management throughout the project lifecycle.
Collected daily status update from the team and apprised it to the Project Manager.
Assisted Project Manager in reporting the progress of the project to stakeholders as per the Communication Plan.
Facilitated meetings/workshops and participate actively in status meetings.
Assisted Project Manager to resolve issues and problems. Worked with team members to resolve variances from the project management plan.
Communicated directly with internal and external stakeholders.
Maintained documentation for management plans, mobilization plans, RAID logs, activity logs, status reports, etc.
Assembled and mobilized project team members as per activity plan.
Assisted the team and other stakeholders during project execution.
Ensured all project documents are properly archived on project closure.

Job Analysis and Business Process Mapping as main components:
Being a part of the Process Mapping team, I managed to map the processes for every department. I interviewed 150+ employees, gathered data, and mapped the processes using Bizagi Process Modeler.
Prepared the interview plan for employees/departments.
Scheduled and interviewed the employees, and gathered the required data.
Data entry in MS Excel and mapped the processes using the Bizagi Process Modeler.
Assisted the Team Lead in the preparation of the FTE (full-time equivalent) dashboard of various departments and maintained the project plan.

Collected, compiled, analyzed, and managed data sets.
Provided data to the team members facilitating the reporting and documentation process.
Project Coordination, Team Management.
Analyzed user needs and application requirements.
Assisted departments and management in the evaluation and interpretation of data and reports.
Maintained complete and up-to-date documentation of all actions and project plans.

Processing motor claims, client dealing, data entry and managing the ERP.

Office coordination, client dealing, administrative work, data entry, report writing.